PATTY POOLE, CDM/FPP

3549 County Rd 1055     Farmersville, TX  75442         Cell (469)215-9232

Online Portfolio Url: 
                                    http://pattypoole.tripod.com

Food Service Management position that will use my strengths in hands on leadership and customer service that will blend with the goals and mission statements of the company

·         High energy, 12+  year food and environmental services management professional

·         TAG free state inspection 2 years in a row, raised prior HCAHP scores

·         I am totally Honest, Dependable and Hardworking

Healthcare Food Service Management

·         Certified Dietary Manager

·         Experienced Food Service Director

·         Hospital and Long Term Care

·         Hospital EVS management

·         Monthly operating reports and budget control

·         Utilized Food Service and EVS Software system in a wide array of tasks

·         Operated within strict guidelines of local, county and government regulations

·         Ran small to medium crews as a working manager

RESULT: Budget was in order, scores went up and operated a clean tag-less operation with exceptional customer service

Midland College: A.S. Premedical courses. GPA: 3.60

Kansas State University: B.S. Dietetics.  GPA: 3.40

University of North Dakota:  Dietary Manager Program Certificate GPA: 4.0

1/08/2013 – Current    Northpark Health and Rehab                                          1720 N McDonald,   McKinney, TX                                                       www.savasc.com                                                                                    Certified Dietary Manager                                                                                                                                                     

·         Manage dietary services in 120 bed long term care facility

·         Cleaned up what was a 7 – 10 tag to a 0 tag facility

·         Did Ambassador rounds to get closer to the residents

·         Menu planning, dining room

·         Ordering, inventory, and  budget control

·         Staff meetings, evaluations, disciplinary actions, hiring/terminations

·         Patient charting, MDS, care-plans,  and IDT meetings

6/11-7/12   Crothall Services/Medical Center Hospital                                      500 W. 4^th , Odessa, TX                                                                                    www.mchodessa.com                                                                                                      Operations Manager Environmental Services                                                                                                   

·         Manage Operations of EVS of 402 bed hospital through contract service 

·         Quality assurance, customer service and service recovery

·         Manage supervisors and housekeeping staff of 35 people 

·         Assist Director in daily operations Liaison to hospital staff on patient floors

·         Floor care

 06/10-6/11 FMG, Inc.-BCA-Permian Basin                                                    3300 FM 1788, Midland, TX                                                                                                         Food Service Director                                                                                                                                         

·         Manage Food Service for small Psychiatric Hospital

·         MORS, Inventory order and control

·         Menu creation and implementation

·         Production, catering,

·         QA

·         Employee relations

2/07-05/10 Midland Memorial Hospital                                                                              2200 W. Illinois, Midland, TX                                                                                 http://www.midland-memorial.com                                                                                   Operations Manager, Food & Nutrition                                                                                                         

·         Manage retail and production operations of Food and Nutrition Services in a 320 bed county hospital

·         Ordering, receiving, storage, inventory, and quality assurance to maintain HCAHP, HIPPA, OSHA and other regulatory guidelines

·         Planning and executing training programs for employees, insuring safe operating procedures are followed

·         Work with director to implement new menu ideas, nutrition facts data collection and revenue generation.

·         Assure proper execution of catering functions for 2 hospital campuses

07/07-12/07 H.E.B. Grocery Chain                                                                3325 W. Wadley Ave., Midland, TX                                                                               http://www.heb.com                                                                                Manager, Healthy Living Department                                                                                                                                                                                                       

·         Manage Healthy Living Department of local grocery chain

·         Product line of vitamins, minerals, bulk food, protein bars, diet products, and reference

·         Materials  Ordering, record keeping, stocking, receiving

·         Employee scheduling and management included n daily routine

1990-2007 Ronny Poole Painting                                                                                                3221 Sycamore, Midland, TX 79701                                                                                         Business Manager                                                                                                                                            

·         Manage painting and dry-wall company.

·         Quarterly taxes, bookkeeping,  and payroll

·         Invoices, accounts payable and receivable

·         PR, marketing (including cold calling)

·         Estimating

·         Monthly and quarterly reports

·         Microsoft Office and Lotus software

National Dean’s List:   4 Semesters

Serve Safe Certified until 10/2014                 ANFP DIETARY MANAGER CERTFICATION